Kling 4.0Kling 4.0

Refund Policy

Refund policy for Kling 4.0 purchases, credits, subscriptions, failed generations, and billing issues.
2026/05/12

Overview

This Refund Policy explains how refunds and credit adjustments work for Kling 4.0 purchases. By buying credits, subscriptions, or other paid services, you agree to the terms below.

Failed Generations

Credits are intended to be charged only for successful generations. If a generation fails because of a system issue, model provider error, or processing failure, the related credits may be returned automatically or after review.

If you believe credits were deducted incorrectly, contact support with the task ID, account email, and a short description of what happened.

Credit Purchases

Unused credit purchases may be reviewed case by case. Refund eligibility depends on payment status, usage, account activity, fraud checks, and whether the credits have already been consumed.

Credits that have already been used for successful generations are generally non-refundable.

Subscriptions

Subscription payments may be refunded only when required by law or when a billing error occurred. Canceling a subscription stops future renewals but does not automatically refund previous successful billing periods.

Duplicate or Accidental Payments

If you were charged twice for the same purchase or made an accidental payment, contact support as soon as possible. We will review the payment records and either refund the duplicate charge or add the correct credits to your account.

Abuse and Fraud

We may refuse refunds when there is evidence of abuse, chargeback fraud, account sharing, policy violations, or attempts to generate and keep outputs without paying for them.

How to Request a Refund

Send your request through our support channel with:

  • The email address on your Kling 4.0 account
  • The order ID or payment receipt
  • The generation task ID, if the request relates to failed output
  • A short explanation of the issue

We review refund requests individually and aim to respond promptly.

Payment Processor Timing

Approved refunds are sent back to the original payment method when possible. Your bank or payment provider may need additional time to show the refund on your statement.